XOTIC PC improves its processing system so customers are notified more frequently and more accurately.
Press Release – Lincoln, NE // September 23, 2013
When ordering highly customized computers; customers are often left in the dark about their order or frequently ask the question; “when will it actually be done?!” Purchasing a computer, whether it’s a laptop or desktop, is a big investment, and always left wondering can be a big frustration. XOTIC PC is taking industry leading steps to insure that your next big investment is as hassle free as possible.
Here at XOTIC PC, we have improved the computer customization production process by providing customers with more timely and accurate order updates as their custom computer is being processed and built. It is the industry standard to have a simple 4 step process when providing customers with their order updates (processing, building, testing, and finally; when the product has shipped). We’ve expanded these steps even further to provide customers with more routine and more accurate updates, this way you aren’t left wondering for days when your computer is done.
Newly revised and updated phases for customer orders:
Phase 1 (Payment Processed & Inventory Gathering)
Your XOTIC PC order has been successfully processed & payment has been applied to your order. Our billing department is preparing your build/sales order & passing this to the inventory control department so necessary components can be gathered for your order.
Phase 2 (Inventory Allocation)
A special component bin has been assigned for your order. The parts & custom materials needed for your system have been sent to be pulled from inventory & placed in your bin. Once all of the hardware is inside your component bin, it will be proceed to the Custom Modifications or Assembly & Build queue.
Phase 2 (Sager Assembly, Technical Analysis, Stress Testing & QA) (For Sager Systems Only)
A special component bin has been assigned for your order at Sager. The parts & custom materials needed for your system have been sent to be pulled from inventory & placed in your bin. Your order is now placed into one of Sager’s specialized test benches in Sager’s production department. A dedicated Sager Technician will carefully complete the requested customizations for your order. Sager will install testing, benchmark utilities & burn-in software necessary to scrupulously monitor your system’s performance throughout the testing & burn-in process. Afterwards, Sager performs a series of torturous tests that push the hardware components in your system to the very limit. Your system is also undergoing a very thorough quality control analysis to identify any issues that may not have been caught during stress testing. A Sager Quality Assurance Inspector is meticulously inspecting your machine, confirming the configuration & any special requests on your order, double checking the tests / benchmark results & checking over the system with a fine tooth comb.
Phase 3 (Sent For Custom Modifications)
Your order is now undergoing custom modification by a skilled XOTIC PC technician. A dedicated XOTIC PC technician will prepare your system for the custom modification purchased. Modifications completed in this stage are Custom Painting, Skinning, Laser Sketching, Custom Backlight Art or Sager Customizations.
Phase 4 (Assembly & Build)
Your order is now placed into one of our specialized test benches in our production department. A dedicated XOTIC PC technician will carefully complete the requested customizations for your order.
Phase 5 (Stress Testing, Burn In & Technical Analysis)
Your custom machine has successfully been built & is preparing for analysis & testing. We will install testing, benchmark utilities & burn-in software necessary to scrupulously monitor your system’s performance throughout our testing & burn-in process. Afterwards, we perform a series of torturous tests that push the hardware components in your system to the very limit.
Phase 6 (Final Testing & Quality Assurance)
Your order has passed our stress-testing validating the integrity & stability of your system. Your system is also undergoing a very thorough quality control analysis to identify any issues that may not have been caught during stress testing. An XOTIC PC Quality Assurance Inspector is meticulously inspecting your machine, confirming the configuration & any special requests on your order, double checking the tests / benchmark results, & checking over the system with a fine tooth comb.
Phase 7 (Packaged & Shipped)
Your XOTIC PC custom computer is being hand packaged by a certified shipping technician and is verified by the shipping carrier.
Since our founding in 1999, XOTIC PC INC. has become one of the nation’s largest System Integrators and has relationships with all of the top computer component and software companies in the world including Intel, AMD, NVIDIA, ATI, Microsoft, and many more. At XOTIC PC, we build some of the most highly regarded computing solutions in the industry for demanding customers who need the highest performance machines with the most reliable components. In addition to quality products, customer service is among our highest priorities. Our philosophy is to extend ourselves indefinitely to our customers in providing for their every need. We will never compromise our efforts to provide the “best overall value” for our customers.
For additional comments or questions in regards to this press release, feel free to contact us directly at:
4000 Lowell Circle
Lincoln, NE 68502
Our goal at XOTIC PC is to offer our customers the largest selection of customization options and personalization services.
Due to the amount of time spent customizing and testing computer systems, XOTIC PC Services are non-refundable services. In laptop and desktop configuration pages, any option labeled “XPC Service” is a service from XOTIC PC which is non-refundable upon the return or cancellation of any system. These services will add to build times, especially on Sager laptops.
In celebration of Independence Day, XOTIC PC is offering some unbelievable savings and giveaways for 2 days only! JULY 4th SAVINGS EVENT:
*50% OFF Notebook Coolers (On Any Laptop Purchase!)
*50% OFF Laptop Skins (On Any Laptop Purchase!)
*FREE 32GB Pen Drives (On Any Laptop Purchase of $1600 or More!)
…Promotional Period is from July 3rd, 2012 – July 4th, 2012. If you have any questions regarding this limited time promotion, feel free to contact us directly, and a knowledgeable sales adviser will be happy to assist you with your questions!
*These discounts can only be combined with 3% Cash Discount.
*32GB Pen Drive must be requested in the comments box during checkout – *while supplies last*
Here at XOTIC PC, we’re kicking off Spring proper with great deals and savings on ASUS & MSI Laptops. Starting March 1st, 2012, save 50% OFF Notebooks Skins & Notebook Coolers on ALL ASUS & MSI Models….
Promotional Period Begins: 03/01/2012
This promotion is a limited time offer and could expire at anytime. Laptop purchase is required to receive any of the above discounts. Please contact a sales representative for further information or questions.
*While Supplies Last*
XOTIC PC is proud to announce it’s Xbox 360 contest winners! From thousands of entries from all over the United States, the winners of the contest are:
- P.Houseworth (Shoreline, WA)
- A.Lee (Cary, NC)
- P.Shea (Natick, MA)
- R.Krajnovich (West Lafayette, IN)
- D.Martino (West Sand Lake, NY)
Make sure to stay tuned as we will have future contests and giveaways for all of our fans and customers! Thanks again everyone for participating in XOTIC PC’s Xbox 360 Giveaway!
XOTIC PC is now offering FREE U.S. UPS Ground Shipping on almost all of it’s laptops (Sager, ASUS, & MSI Models). This is a limited time offer and can expire at anytime, so if you’ve been on the fence about purchasing your next laptop, now’s the time!
This offer is a limited time offer, exclusive to XOTIC PC. This offer is only valid in the lower 48 states. US only, excludes Alaska & Hawaii.
Promotional Period Begins: 1/18/2012
NOW AVAILABLE: FREE U.S. UPS Ground Shipping on SELECT FORCE LAPTOPS! (Starts: 09/01/2012) – Offer may end at anytime without notice, speak with a sales associate for further details…
For more information about this promotion please contact an XOTIC PC sales representative today: [email protected]
New Year New Savings – 4GB Ram Stick FREE Upgrade
XOTIC PC is offering special savings to help celebrate the new year! Starting 01/01/2012 you’ll be able to add a 4GB RAM Stick to your build for FREE. Yes, we said FREE!!! Check your laptop’s configuration page or speak with a sales representative today to see if the model you’re interested in qualifies for this limited time promotion!
4GB RAM FREE promotion is limited time offer, and does not necessarily mean that every model will receive a full 4GB Ram upgrade after final configuration. In some instances, smaller 2GB Ram sticks may need to be removed to accommodate the larger 4GB Ram stick, certain laptops’ final Ram configuration may only be an overall increase of 2GB, depending on the model’s stock Ram configuration and number of used and available SO-DIMM slots.
This Offer is ONLY Valid on Orders Placed During the Promotional Period: (Starting 01/01/2012)
NOT ALL MODELS QUALIFY FOR THIS UPGRADE – Speak to a Sales Associate for more information.
PROMOTION HAS ENDED as of 01/09/2012 9:00am CST
Sager is offering a FREE digital copy of Battlefield 3 with any hard drive upgrade to an Intel 120GB 510 SSD or higher.
This offer is a limited time offer from Sager. Limit one (1) per customer. While Supplies Last. Promotional Period Begins 12/13/2011.
If you have any questions, please feel free to contact an XOTIC PC sales representative today at: [email protected]
Looking to customize your new laptop? Then Xotic PC has your answer. Among many new customization services that Xotic PC now offers, Xotic FX Logo Backlight Service is a great new and cost effective way to make your machine standout amongst the rest.
On the backside of the screen, many new gaming laptops have an illuminating LED logo of the manufacturer, which is usually in white. Xotic PC now gives you the option to customize this logo from white, to red, green, blue, or yellow. This new customization service from Xotic PC is available on such models as the ASUS G53 and MSI GT780.
XOTC FX Logo Backlight is only available on select models. Please speak with a sales representative or check your product’s configurator to see if the laptop you want is eligible for this customization option.
Xotic PC Services such as this are non-refundable services.
From now until the end of the year, Sager is offering Price Protection Guarantee on all of it’s laptops. If you’ve purchased a Sager laptop during the promotional period, and it drops in price before the end of the year, you’ll get a refund for the difference!
Price Protection Promotional Period: 11/01/2011 – 12/31/2011
In order for your laptop to qualify for Sager’s Price Protection Guarantee, it must have been purchased during the promotional period listed above. Laptops purchased prior to or after the promotional period do not qualify for Price Protection from Sager.
Sager Price Protection is guaranteed on the price of the configuration of the Sager laptop from the Manufacturer. If the price of the configured Sager Laptop on the Xotic PC website drops you will be guaranteed the price as configured on the Xotic PC Website. (Price Protection is only guaranteed on Sager Merchandise).
Seasonal giveaways and free shipping promotions offered by Xotic PC are excluded from the Sager Price Protection Guarantee.
Customers must submit a request for a refund in order to receive a refund if a model they have purchased during the promotional period drops in price. Refunds are not automatically sent to customers. System serial numbers are required for verification of eligibility before a refund can be distributed.
If you have any questions regarding Sager’s Price Protection Guarantee, feel free to contact us at anytime.